Delivery Options Overview

MingYue offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

Our Policy at a Glance

  • 30-Day Window: You have 30 days from the date of delivery to request an exchange or return.

  • Condition of Goods: To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition that you received them. For health and safety reasons, opened tea packages cannot be returned unless there is a quality issue.

  • Easy Exchanges: Want a different blend or flavor instead? We offer complimentary exchanges for items of equal value, subject to stock availability.

How to Initiate a Return or Exchange

  1. Submit a Request: Contact our customer care team at [Your Support Email] with your order number and the reason for the return/exchange.

  2. Pack Your Items: Securely pack the items in their original packaging to prevent damage during transit.

  3. Ship It Back: We will provide you with a return shipping label and instructions on where to send your package.

Refunds & Processing

Once we receive and inspect your returned items, we will send you an email notification. Approved refunds will be processed automatically to your original method of payment within [e.g., 5–7] business days. Please note that original shipping fees are non-refundable.

FAQs

My order hasn't arrived yet. Where is it?

Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link. You can use that link to track your package's real-time journey. If your estimated delivery date has passed and you still haven't received your package, please reach out to our support team at Service@mingyue.shop with your order number, and we’ll look into it right away.

Do you deliver on public holidays?

It depends on the shipping method selected at checkout. Standard shipping typically operates on business days (Monday to Friday, excluding public holidays). However, certain express carriers may offer weekend deliveries depending on your location. You will see the estimated delivery window and carrier options during checkout.

Do you deliver to my postcode?

We ship to most regions worldwide! To check if we deliver to your specific location, simply add your items to the cart and enter your zip code at checkout. If our system cannot process shipping to your address, you will be notified before payment. If you have any doubts about remote areas, feel free to contact us.

Is next-day delivery available on all orders?

Next-day delivery is available for select items and specific regions, provided the order is placed before our daily cut-off time (typically [e.g., 2:00 PM EST]). Please note that custom blends, pre-orders, and certain remote locations are excluded from next-day shipping. Available shipping speeds and exact rates will be calculated at checkout.

Do I need to be there to sign for delivery?

For standard deliveries, carriers generally do not require a signature and will leave the package in a secure spot (like your porch or mailbox) if you're not home. However, high-value orders or certain express shipments may require a signature upon delivery. If you prefer to have a "Signature Required" delivery, please select that option or leave a note during checkout.